Business Services Manager
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We are recruiting for the role of Business Services Manager in our team(s) covering 8 East region areas in Nottingham, Derby, Lincoln, Leicester, Peterborough, Norwich, Chelmsford and Stevenage.
We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.
This role can be based in any of our 8 East region areas in Nottingham, Derby, Lincoln, Leicester, Peterborough, Norwich, Chelmsford or Stevenage.
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.
Let us tell you a bit more about the role…
As a Business Services Manager, you will report to the Operational Business Manager this post will work in partnership with Business Services Team Leaders, national Business Managers and local Operational Managers to manage and develop effective and consistent Business Service processes which enable the local delivery of services to children and families and are responsive to requests from the Courts.
Should your application be successful, you will contribute to the effective and efficient management and progression of cases, managing a team that provides administrative support to the local Family Court Advisers and Service Managers.
Your team is responsible for:
- Monitoring case progression
- Receiving referrals from the Court or Cafcass Intake Team
- Creating / updating / closing cases within our case management system
- Corresponding with service users
- Identify any missing information and follow-up as required
- Receiving and dealing with telephone enquiries
- Meeting and greeting visitors, including service users
You will:
- Be responsible for ensuring all Human Resource issues are managed within the team, including but not exclusively Performance Learning Reviews, recruitment, performance and Health and Wellbeing.
- Directly manage Team Leaders and Senior Business Service Officers who in turn manage teams of Business Service Officers.
- Will manage all Business Services Standard Operating Procedures in the East region and within this the quality and quantity of Business Service work via Quality Assurance processes and Key Performance Indicators.
- Will contribute to the management of the estate and budget within the area and will contribute to the development of the national Business Managers team and projects that are commissioned to that team.
- Will be managed by the Operational Business Manager but will work locally alongside all other Operational Managers and play an integral part in local Service Area Meetings.
Next steps / timelines
If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.
Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.
| Last date for applications: | Sunday, 13th April 2025 |
| Panel Interview: | W.C. 21st & 28th April 2025 |
We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.
If you wish to speak with the hiring manager for more specific information you can contact Jo Sheppard at jo.sheppard@cafcass.gov.uk or for any recruitment queries, you can contact Narinder Kaur at Narinder.Kaur2@cafcass.gov.uk
Whilst we will always try and respond a.s.a.p. we wouldn’t want you to miss the closing date before we are able to. If this is the case, we recommend you apply and as part of your application you can ask questions, and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.
Finally, in anticipation of your application being successful, you might want to read about the offer and pre-employment checks process. As part of your application you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process.
We look forward to hearing from you.
Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.
Be Their Voice
We are Cafcass – the Children and Family Court Advisory and Support Service – and we represent children in family court cases in England.
Independently advising the family courts about what is safe for children and in their best interests, we speak up for over 140,0000 children every year when the family court makes critical decisions about their futures, ensuring their needs, wishes and feelings are heard.
Watch our video to find out we don’t just listen to children’s voices but we can be their voice.
If our purpose resonates with you, then if you join us you will work alongside like-minded people in a diverse, inclusive and supportive organisation. You will be trusted to work flexibly and independently using outstanding technology (e.g. touchscreen laptops, iPhone, all with first class support, including IT Trainers) with access to substantial resources (e.g. Cafcass Library has over 27,000 resources on social work, child protection and related topics). You will also have opportunities to develop, whatever team you join, wherever you are in the country and at whatever stage you are at in your career.
Whether you join us in one of our social work roles that work directly with children and families or our corporate and business services teams who provide technology, support and expertise, you will have the chance to make a difference for children and families. You can also find out more at www.cafcass.gov.uk/careers.
Wellbeing
The wellbeing of our colleagues is something we are truly passionate about, as demonstrated by everyone having four dedicated, additional days per year when they are encouraged to spend time focusing on their health and wellbeing.
Colleagues can also have a health and wellbeing cash plan, for which Cafcass pays the basic premium (you can upgrade to include family members), which allows them to claim back some costs of routine health expenses, including dental check-ups, eye tests, physiotherapy sessions and more.
Overall, we foster a holistic approach to supporting our colleagues, benefitting physical, mental and financial health. This is led by a dedicated in-house team, the benefits of which include meaning support is targeted and specific to what colleagues need. Our team can also offer support and guidance when it comes to specific health conditions, such as neuro-diverse conditions, cancer and the menopause.
Our wellbeing offer is further strengthened by an external Employee Assistance Provider (EAP) which provides a free confidential support service 24 hours a day. This means access to clinical and professional expertise which gives you a chance to talk about all kinds of work and personal issues.
If this wasn’t enough, we are especially proud that over 125 colleagues have completed training and receive ongoing support to act as Health and Wellbeing Champions. Furthermore, we have nearly 100 people that have trained to be Mental Health Allies.
Diversity
We represent children and families from diverse backgrounds and having a diverse workforce helps us to fulfil this responsibility authentically.
It also helps us to grow, evolve and innovate, so we particularly welcome applications from individuals from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
We are also a Disability Confident Leader, which further underlines our commitment to employ, train, retain and develop the careers of colleagues with disabilities.
Our Diversity Networks provide a safe space for colleagues with shared aspects of identity and lived experience – supported by allies across the organisation. The networks help ensure we provide an inclusive working environment and a service which promotes the diversity and uniqueness of children and families from all backgrounds.
Our current networks include:
Together
‘Together with Children and Families’ (which we just call ‘Together’) is the name of our relationship-based practice framework. It applies to the work of every individual in Cafcass, from Social Workers to Leaders and includes our Corporate and Business Support teams.
It is at the heart of what we do and is made up of our values, how these values work in practice, the tools to use to incorporate these values in our work and the impact this will have on the children and families we serve.
This framework encourages us to be pro-active and to look for the strengths in ourselves and others. It also enables us to build positive relationships with our colleagues, our partners and most importantly, with the children and families with whom we work.
We look forward to telling helping you learn more about Together should you join us.
Benefits
We know if you join us you want to be rewarded in a variety of ways, including time away from work to spend time with those important to you, manage your financial present and future, whilst also be trusted to manage your work/life balance.
Therefore, in addition to our unique, holistic approach to supporting your health and wellbeing we also provide:
Generous holidays
28 days holiday (including three for Christmas) rising to 33 days with five years continuous service, which could include your current employment. You can also buy more holiday or sell any you do not need.
This list is just a selection of main benefits and we have a range of policies and processes that allow us to support our colleagues - and their families – and we look forward to providing you with further information about these in due course.
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days